Privacy Policy

1. Information We Collect

We may collect the following information when you contact us or request a quote through our website:

• full name
• phone number
• city or ZIP code
• selected service
• email address, if you choose to provide it
• message details, if you choose to provide them

We may also collect limited technical information such as page URLs, browser or device information, and form submission metadata needed to operate the website and respond to inquiries.

2. How We Use Your Information

We use submitted information to:

• respond to quote and contact requests
• communicate with you about requested services
• schedule, confirm, or follow up on service inquiries
• provide customer support
• operate and improve our website and internal workflows
• maintain business records and comply with legal obligations

3. How We Share Information

We do not sell your personal information.

We may share your information with service providers and tools we use to operate our website and handle customer inquiries. This may include website hosting providers, form processing tools, email tools, analytics providers, and internal communication tools used to route inquiries to our team.

If you submit a form through our website, your inquiry may be routed to our team through internal communication tools, including Telegram or similar business messaging services.

4. Email Marketing

If you choose to opt in, we may use your email address to send you service updates, special offers, promotions, or other marketing emails.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us directly.

Submitting a quote or contact form does not by itself mean you are subscribed to marketing emails unless you separately opt in.

We may retain records of marketing email preferences and opt-in choices where needed to manage subscriptions, honor unsubscribe requests, and maintain compliance with applicable law.

5. Data Retention

We keep personal information only as long as reasonably necessary to respond to your inquiry, provide customer service, maintain business records, comply with legal obligations, and resolve disputes when necessary.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect the information submitted through our website. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Choices

You may contact us at any time to ask questions about the personal information you submitted through our website or to request that we update or delete it where appropriate.

8. Children

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and update the effective date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at:

VelvetFox Cleaning
[ADD BUSINESS EMAIL]
Nashville, Tennessee